TEST
Terms & Conditions
Rental Requirements & Conditions of Service — Eurodriver, Crete
| At Eurodriver, our goal is to provide a safe, enjoyable, and hassle-free rental experience. By collecting your vehicle, you confirm that you have read, understood, and accepted the following Terms & Conditions. |
On this page
- Driver & Licence Requirements
- Pickup, Delivery & Orientation
- Rental Period & Rates
- What's Included
- Insurance Excess
- Use of Vehicle
- Off-Road Use
- Accidents & Mechanical Issues
- Theft
- Cancellation & Refunds
- Force Majeure
- Travel & Personal Insurance
- Security Deposit
- Contact
1. Driver & Licence Requirements
The renter must hold a valid and appropriate driving licence for the vehicle category booked. Provisional, temporary, and learner licences are not accepted.
| Vehicle Category | Min. Age | Min. Experience | Licence |
|---|---|---|---|
| Motorcycles up to 125cc | 18 | 1 year | A1, A2, or A |
| Motorcycles 125cc – 48hp | 20 | 1 year | A2 or A |
| Motorcycles over 48hp | 21 | 1 year | Category A |
| Non-EU residents Must provide a national driving licence and an International Driving Permit (IDP), both valid for the equivalent motorcycle category. |
Additional Driver
- €5 per day
- Must meet all licence requirements above
- Minimum age: 21
- Spouses are added at no extra charge
2. Pickup, Delivery & Orientation
Customer Orientation
A full vehicle orientation is provided at pickup, covering operation, safety, and rider responsibilities.
Vehicle Substitution
Eurodriver reserves the right to provide a similar or higher-category vehicle if the booked model is unavailable.
Fuel Policy
Vehicles must be returned with the same fuel level as delivered. Fuel consumption is the renter's responsibility.
Out-of-Hours Service
A €25 fee applies for deliveries or collections between 23:00 – 08:00.
Delivery Locations
We offer delivery and collection across Crete, including:
- Airports: Heraklion International, Chania International, Sitia
- Heraklion area: Heraklion City, Amoudara, Karteros, Stalis, Hersonissos, Analipsi, Anissaras, Gouves, Kokkini Hani, Malia, Sissi, Milatos
- Lasithi (East Crete): Agios Nikolaos, Elounda, Istron, Sitia, Mochlos, Ierapetra, Makry Gialos, Myrtos
- Rethymno area: Rethymno, Bali, Platanias, Fodele, Panormo, Skaleta, Stavromenos, Sfakaki, Adele, Gerani
- Chania area: Chania City, Agia Marina, Platanias, Georgioupolis, Kavros, Kalyves, Vamos
- South Crete: Plakias, Agia Galini, Matala
Minimum rental duration may apply for some remote delivery areas.
| Location not listed? Email info@eurodriver.gr — we'll confirm whether delivery to your location is possible. |
3. Rental Period & Rates
Rates
- Rates vary by season
- Discounts depend on availability
- Prices may change without notice
Rental Period & Late Returns
- Rental is based on the agreed pickup and return time
- Returns more than 1 hour later than the agreed return time without prior notice will be charged as an additional rental day
Rental Extension
Extensions require prior approval and are subject to availability.
Helmets & Equipment
- Jet helmets provided free of charge
- Full-face helmets available on request, free of charge
- Customers may bring their own helmet
- Extras available on request: top case, additional helmet sizes
4. What's Included in Every Rental
| ✓ Collision Damage Waiver (CDW) | ✓ Theft protection |
| ✓ Third-party liability insurance | ✓ Roadside assistance |
| ✓ Unlimited mileage | ✓ VAT and local taxes |
5. Insurance Excess (Indicative)
The standard insurance excess (liability amount) varies depending on the vehicle category and model.
| Excess | Vehicles |
|---|---|
| €300 | Yamaha Delight 125, Yamaha NMAX 125, Aprilia SR 125 (2022), Yamaha Tech MAX 125, Yamaha XMAX 125, Yamaha NMAX 155, Honda PCX 125, Kymco People S150 |
| €500 | Honda ADV 350, Honda Forza 350, Honda SH350i, Honda Forza 300, Kawasaki Versys-X 300, Honda CRF 250L |
| €900 | Honda CRF 300L ABS, KTM 390 Adventure (and X / R variants), Royal Enfield Himalayan 411 / 450, CFMOTO 450MT, Honda CRF 300L Rally, Honda CB500X ABS, KOVE 450 Rally / 800X Rally, Suzuki V-Strom 650 XT / 800, Kawasaki KLE 500, Benelli TRK 702X, BMW F800 GS / F800GS Low / F750 GS / F850 GS, Aprilia Tuareg 660, Yamaha Ténéré 700 / World Raid, KTM 790 Adventure, Moto Guzzi V85 TT, Suzuki DR-Z4S, KTM 390 Enduro R, BMW F450 GS Trophy Edition |
| €1,000 | All quads 450cc and above; Vintage Buggy (Manual & Automatic), Renli RL1100 (Manual & Automatic) |
| €1,700 | BMW F900 GS / F900 GS Adventure, Moto Guzzi Stelvio 1000, Honda CRF1100L Africa Twin, Husqvarna Norden 901, Ducati DesertX, BMW R1250 GS HP, BMW R12 G/S |
| €2,300 | BMW R1250GS Adventure Trophy, BMW R1300GS, BMW R1300GS Adventure |
| ⚠ Important Eurodriver reserves the right to assign the applicable excess based on the specific model provided at pickup. |
6. Use of Vehicle
Strictly prohibited:
- Driving under the influence of alcohol or drugs
- Reckless or dangerous driving
- Racing, stunts, or competitions
- Commercial use
- Use by unauthorised drivers
The renter is fully responsible for any traffic fines and for any damage caused under prohibited use.
Helmet Law
Helmets are mandatory in Greece. Fine for non-compliance: €300.
7. Off-Road Use
Some of our vehicles are classified as dual-sport and may be used for light off-road riding on hard-packed dirt roads only.
Permitted Off-Road Conditions
- Access must be legal and authorised — no entry onto private property without permission
- Ride only on clearly identifiable roads or tracks visible on maps and accessible for assistance
- Roads must be wide, stable, and in good condition — suitable for access by a recovery vehicle (van or truck)
- Do not enter remote, isolated, or inaccessible areas where recovery is not reasonably possible
Strictly Prohibited
- Enduro or motocross riding
- Riding in sand, deep gravel, rocky terrain, riverbeds, or water crossings
- Riding on narrow, unstable, or unmaintained trails
- Stunts, jumps, or aggressive off-road riding
| ⚠ No insurance coverage for improper off-road use Any damage resulting from unauthorised off-road use is not covered by any insurance. This includes damage from sand, rocks, water, terrain impact, mechanical strain, or falls in off-road conditions. All recovery, transport, and repair costs are the full responsibility of the renter. Eurodriver reserves the right to determine whether the vehicle has been used outside the permitted conditions. |
8. Accidents & Mechanical Issues
- All accidents and damages must be reported to Eurodriver immediately.
- Do not continue riding the vehicle after an accident or damage until it has been assessed by Eurodriver. Eurodriver accepts no responsibility for any additional damage caused by continued use of an unassessed vehicle.
- Mechanical alterations, adjustments, or modifications are strictly prohibited unless carried out by an authorised Eurodriver mechanic.
- It is the renter's responsibility to report any mechanical fault immediately upon discovery. Failure to do so may result in additional charges.
- No refunds will be issued in the event of mechanical failure. Eurodriver's responsibility is to repair the vehicle within a reasonable time or replace it where necessary.
| 📞 24/7 Emergency Contact In the event of mechanical failure or an accident, call Eurodriver immediately at +30 693 745 9267. |
9. Theft
Theft of the vehicle is covered by insurance only if all of the following conditions are met:
- The vehicle was properly locked and secured at all times (steering lock engaged)
- The key was not left in or on the vehicle under any circumstances
- Eurodriver was contacted immediately upon discovery of the theft
- A police report was filed without delay
- The original vehicle key is returned to Eurodriver
| ⚠ Failure to comply Failure to meet any of the above conditions may result in the renter being held fully liable for the loss of the vehicle. |
10. Cancellation & Refund Policy
All cancellations must be made in writing to info@eurodriver.gr.
An administration fee of €50 per vehicle applies once the booking has been confirmed.
| Cancellation Window | Refund |
|---|---|
| 15+ days before | Full refund (minus €50 admin fee), or full credit (no fee, valid 30 months) |
| 14 days – 48 hours | Credit only (minus €50 admin fee). No cash refund. |
| Less than 48 hours / no-show | No refund or credit issued |
| After rental start | No refunds for unused days |
Non-Refundable Cases
No refunds or credits will be issued in the following cases, including last-minute cancellations or changes:
- Bad weather conditions
- Delayed or missed transport (flights, ferries, etc.) — credit may be offered for a future booking, depending on the situation
- Illness, personal reasons, or change of plans — credit may be offered for a future booking, depending on the situation
- Failure to collect the vehicle at the agreed time (no-show)
All last-minute cancellations within 48 hours of the rental start time are strictly non-refundable.
11. Force Majeure
If your rental cannot start or must be interrupted due to circumstances beyond your control — such as natural disasters, government restrictions, widespread strikes, public health emergencies, or acts of war — the following conditions apply:
- Before rental start: any amount paid will be retained as a credit for a future booking.
- After rental has started: any unused rental period will be converted into a credit for future use.
All credits are non-refundable and must be used within 24 months from the original booking date.
This policy is designed to provide flexibility in exceptional situations while ensuring the continuity of our services.
12. Travel & Personal Insurance
Eurodriver does not provide travel insurance of any kind. We strongly recommend that all customers obtain adequate travel insurance prior to their trip, including coverage for:
- Medical treatment, accidents, and personal injury
- Repatriation
- Trip cancellation or interruption
- Rental excess (liability amount) coverage
Personal accident insurance is not included — customers are responsible for their own coverage.
| ⚠ Travelling without insurance If you choose to travel without appropriate insurance coverage, Eurodriver shall not be held liable for any losses, damages, or expenses arising for any reason. |
13. Security Deposit
A security deposit may be required depending on the vehicle and rental conditions. Accepted payment methods: credit card or cash.
Questions? Get in touch
|
📧 Email: info@eurodriver.gr 📞 24/7 emergency line: +30 693 745 9267 📱 Office (Aris Michalakis): +30 694 582 2568 |
By collecting your vehicle, you confirm that you have read, understood, and accepted these Terms & Conditions.