FAQ3
Frequently Asked Questions
Everything you need to know about renting cars, motorbikes, ATVs, buggies and scooters in Crete with Eurodriver.
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Booking & Availability
How do I make a reservation?
You can easily make a reservation directly on our website. Simply choose your pickup and drop-off location, select your pickup and return date/time, and then choose your preferred vehicle category such as car, motorbike, ATV, buggy, or scooter.
Can I rent without a reservation?
Yes, walk-in rentals are possible at our rental stations in Stalida and Malia. However, vehicle availability and specific models cannot be guaranteed without a reservation.
Is it cheaper to book online?
Yes, online bookings often include special offers and discounts, allowing you to rent your vehicle at a better rate.
How far in advance should I book?
We always recommend booking as early as possible, especially during the high season, to ensure the best availability and prices.
Can I change my booking later?
Yes, changes to your booking are possible. Last-minute changes may involve additional charges depending on the type of modification.
Can I cancel my reservation?
Yes, you may cancel your reservation. Please refer to our Terms & Conditions for detailed cancellation policies regarding cars, motorcycles, ATVs, buggies, and scooters.
Is cancellation free?
Cancellation for car rentals is free up to 48 hours before the pickup date.
For ATV, motorbike, buggy, and scooter rentals, cancellation fees may apply depending on the cancellation time. Please check our General Terms & Conditions for more details.
What happens if my flight is delayed?
No worries — we monitor flight arrivals and will wait for you in case of delays.
Do you offer airport delivery?
Yes, we offer delivery services to:
- Heraklion Airport
- Chania Airport
- Sitia Airport
Can you deliver to my hotel?
Yes. During the booking process, simply select the pickup location closest to your hotel.
Is there a minimum rental period?
A minimum rental period of one day is usually possible depending on the location. If a minimum rental requirement applies, it will automatically appear during the booking process when selecting your dates and times.
Can I rent for just one day?
Yes, one-day rentals are available depending on the location and vehicle availability.
Do you offer long-term rentals?
Yes, we offer long-term rentals. Please send us your desired rental period at info@eurodriver.gr and we will provide you with a personalized offer.
Which vehicle is best for Crete?
It depends on the type of holiday you are planning:
- Motorcycles — perfect for riders who want to fully explore Crete's amazing mountain roads and coastline.
- Cars — the best option for families, comfort, and long-distance travel.
- ATVs and buggies — ideal if you want a fun and unique experience, definitely something memorable during your holiday.
- Scooters — lightweight, easy to ride, fuel efficient, and perfect for easy parking around busy tourist areas.
Which vehicle is best for couples or families?
For families, we generally recommend:
- Group C vehicles or larger for small families
- Group D vehicles such as the Kia Stonic for families with large luggage
- SUVs for 5 adults or travelers looking for extra comfort and space
For couples, scooters, ATVs, buggies, and smaller cars are all excellent choices depending on your travel style and planned routes.
Driver Requirements
What is the minimum age to rent?
The minimum rental age is 19 years old.
Can I rent if I am under 21?
Yes, drivers aged 19 and above are allowed to rent selected vehicle categories.
Can I rent with a new driving license?
Yes, as long as your driving license is valid and not provisional.
Is there a young driver fee?
Yes, a young driver fee may apply on car rentals depending on the vehicle category.
For motorcycles, scooters, ATVs, and buggies, there is no young driver fee.
What driving license do I need?
- For cars, ATVs, and buggies: a valid Category B (car) driving license or equivalent is required.
- For motorcycles and scooters: an A, A1, A2, or equivalent motorcycle license is required depending on the vehicle category.
Can I drive a scooter with a car license?
No. An A1 or equivalent motorcycle license is required for scooter rentals.
Do I need an International Driving Permit (IDP)?
The following licenses are accepted without an IDP:
- EU driving licenses
- Licenses issued in Norway, Iceland, the United Kingdom, Switzerland, and Liechtenstein
- Licenses issued in the USA, Canada, and Australia
For the following countries, a national driving license in credit-card format is accepted:
Albania, Armenia, Azerbaijan, Bahamas, Bahrain, Belarus, Bosnia and Herzegovina, Brazil, Chile, Costa Rica, Cuba, Ecuador, Georgia, Ghana, Indonesia, Israel, Kazakhstan, Kenya, Kuwait, Mexico, Monaco, Montenegro, Morocco, Pakistan, Peru, Philippines, Qatar, Republic of Korea, Moldova, Saudi Arabia, Serbia, Seychelles, South Africa, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vietnam, Zimbabwe, and others according to current Greek regulations.
For licenses issued in Japan, Republic of China (Taiwan), and North Korea, an official English translation is required together with the national license.
For all other countries, both a valid national driving license and an International Driving Permit (IDP) are required.
Can two people drive the vehicle?
Yes, additional drivers are allowed.
Is there an additional driver fee?
- Car rentals: €2 per day
- Motorcycles, scooters, ATVs, and buggies: €5 per day
Can my partner also drive?
Yes, additional drivers are permitted as long as they meet the rental requirements and are registered in the rental agreement.
Can I rent if my license is less than 1 year old?
Yes. Drivers with less than 1 year of driving experience may rent selected vehicle categories. An additional fee of €4 per day applies.
Are provisional licenses accepted?
No, provisional or learner licenses are not accepted.
Which countries' licenses are accepted?
We accept driving licenses from all countries, provided they meet the legal requirements for driving in Greece.
Depending on your country of issue, you may need:
- A valid national driving license only
- A national license with official translation
- Or a national license together with an International Driving Permit (IDP)
If you are unsure whether your license is valid in Greece, feel free to contact us before booking.
Payment & Deposit
Do you require a deposit?
Yes, a security deposit is required depending on the vehicle category and model.
For car rentals, we also offer optional Premium Full Insurance on selected categories, which can eliminate the security deposit.
How much is the deposit?
The deposit amount depends on the vehicle category and model. Please refer to our Terms & Conditions for the full list of deposit amounts.
Is the deposit refundable?
Yes. The deposit is usually taken as a card preauthorization. Once the vehicle is returned in the same condition and all rental terms are respected, the preauthorization is released.
Depending on your bank, the amount may become available immediately or within a few business days.
Can I pay cash?
Yes, cash payments are accepted.
Do you accept debit cards?
Yes, we accept both debit cards and credit cards.
Do you need a credit card?
No. You can pay using a debit card, credit card, or cash depending on the rental category and insurance option selected.
When do I pay the remaining balance?
The remaining balance is paid upon arrival during vehicle pickup. Payment can be made by cash or card.
Are there hidden fees?
No. Transparency is one of our company values, and we always aim to keep our pricing clear and honest with no hidden charges.
Is VAT included?
Yes, all prices include 24% VAT.
Are taxes included in the price?
Yes, all taxes and VAT are included in the final booking price.
Are there extra airport charges?
No, there are no additional airport delivery charges for our listed airport locations.
Is fuel included?
Fuel is not included. We operate under a fair fuel policy — you simply return the vehicle with the same fuel level as received.
Vehicle Use & Rules
Can I take the vehicle on the ferry?
Vehicles may not be taken on ferries without prior written permission from Eurodriver.
Can I drive off-road with the ATV?
ATVs may only be driven on light dirt roads that are visible on official maps. Please note that damages caused while driving on dirt or off-road surfaces are not covered by insurance.
Are helmets included?
Yes, helmets are provided free of charge with all motorcycle, scooter, ATV, and buggy rentals.
Do you provide phone holders?
Yes, phone holders are available for an additional €2 per day.
Do you provide child seats?
Yes, we offer:
- Baby seats
- ISOFIX child seats
- Booster seats
- Booster seats with backrest
All child seat options are available for €2 per day.
Is unlimited mileage included?
Yes, unlimited mileage/kilometers are included with our rentals.
Can I travel all around Crete?
Yes, you may travel all around Crete using asphalt/public roads.
Are pets allowed?
Yes, pets are allowed in our vehicles. However, the vehicle must be returned clean. If excessive cleaning is required due to pet hair, odors, or stains, a cleaning fee of €100 may apply.
Is smoking allowed in the vehicle?
No, smoking is strictly prohibited in all vehicles. If the vehicle smells of cigarettes or smoke upon return, a €60 valet cleaning fee will be charged.
Can I cross borders with the vehicle?
No, crossing international borders with our vehicles is not permitted.
Can I return the vehicle late?
Yes, but you must contact us in advance if you expect to be delayed. Unauthorized late returns may result in additional charges depending on the length of the delay.
What fuel should I use?
The correct fuel type depends on the vehicle model. During pickup, our staff will inform you exactly which fuel to use for your rental vehicle.
Do scooters come with storage boxes?
Yes, all our scooters are equipped with large top cases/storage boxes ranging from 48 to 52 liters, ideal for helmets, bags, and personal belongings.
Pickup & Return
What documents do I need at pickup?
You must present:
- A valid driving license appropriate for the booked vehicle category
- A valid form of identification (passport or national ID card)
Can I return the vehicle to a different location?
Yes, one-way rentals are available. The system will automatically calculate any applicable one-way fee during the booking process.
What is your fuel policy?
We operate on a fair fuel policy: you receive the vehicle with a certain fuel level and are required to return it with the same level.
Do I need to wash the vehicle before return?
For cars, cleaning is required only if the vehicle is returned excessively dirty and you have not selected a Premium Full Insurance package.
For ATVs, motorbikes, buggies, and scooters, no cleaning is required before return.